Frequently Asked Questions
1. Why should I choose Sears Home Alarm®?
Low monthly monitoring and a 3 year price guarantee are but two of the many reasons. With Sears Home Alarm you are being protected by one of the most trusted companies in Canada. Sears has been providing Home Security for 15 years and has important affiliations with Honeywell®, DSC® and CANASA, the Canadian Alarm and Security Association.
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2. Is it easy to switch to Sears Home Alarm?
Yes. In most cases alarm equipment can be reprogrammed by our trained technicians to communicate with the monitoring station. Ask our customer service representatives for details. You can also refer to our online checklist for assistance.
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3. How do I know if I am currently under a monitoring contract?
For liability purposes you are always under contract until the contract is terminated. What you need to know is how much notice is required to cancel your existing monitoring agreement. Generally, if you have been with the company for longer than your initial contract term, a minimum of 30-90 days written notice is required to cancel service. For your specific notification period please contact your existing monitoring provider.
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4. How do I know if I own my alarm/security system?
The original contract you signed when the alarm was installed will tell you if it is a rental, lease or sale agreement.
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5. Can I still use Sears Home Alarm if I don’t already have a security system?
Yes, we have trained technicians available to install Honeywell and DSC Alarm systems to suit your needs. Just call our customer service representatives for assistance.
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6. Is there a contract with Sears Home Alarm?
Yes, the initial commitment is for only 3 years. After that you are on a month-to-month term with only 60 days written notice required from month's end to cancel service.
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7. Is the $17.95 monthly monitoring rate guaranteed?
Yes, the monthly monitoring rate is guaranteed for a minimum of 3 years.
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8. How do I pay?
You can pay with most major credit cards, including Sears Card, Sears MasterCard, VISA, Mastercard and American Express, or with Pre-authorized chequing.
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9. Do I need a traditional telephone line in my home?
Yes, the alarm system requires traditional phone service by providers such as Bell or Rogers. VOIP may not be compatible. Our customer service representative can provide a specific answer for your home.
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10. What happens if my phone line is cut?
The alarm system becomes a local system. The system will function normally with the siren; however, it cannot communicate with the monitoring station. This is the case with all security systems, unless there is an alternative communication method in place such as cellular, radio or internet. Call our customer service department for alternative communication technology and pricing.
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11. Who responds to an alarm?
The monitoring station will call the premises for verification. If the monitoring station cannot reach an authorized user, dispatch becomes an option. Homeowners can choose which type of response is appropriate. For a burglary signal it is usually Police or Guard response. For a fire signal, the Fire department will be dispatched. Other types of monitoring are available including low temperature and flood.
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12. What is the $500 Theft Protection Plan?
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Under certain conditions, if a home protected by Sears Home Alarm suffers a loss resulting from a break-in, we will reimburse the homeowner for the amount of his/her homeowner’s insurance deductible, up to a maximum of $500.
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13. What happens if I move?
In most cases you can have your contract assumed by the new owner and/or transfer your contract to your new premise.
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14. Can I use an alarm system if I have pets?
Yes! Pets need protection from intruders and fire as well. Systems can be configured to work around pets by bypassing zones such as motion detectors or upgrading to pet-friendly motions. Our customer service reps will be glad to advise you.
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15. Do I have warranty with Sears Home Alarm?
Yes! Sears Home Alarm automatically provides a one-year parts and labour warranty on all new equipment we install. Ask about extended warranty options.
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